Which the soundbar can’t handle, as shown by the flashing white light. 3) Press “Select Function” button on the Sound Bar remote control and set the Input Mode as “OPTICAL” Then the sound will come out of both TV and the sound bar. Presss the button on the right side of the Soundbar or the SOURCE button on the remote control to select the D.IN mode. Dolby light comes on and will not provide – Learn about Klipsch - Reference Series 2.1-Channel Soundbar System with 8" Wireless Subwoofer and Digital Amplifier - Black with 4 Answers – Best Buy If the LED glows than the remote operates correctly. Burundi, Comoros, Djibouti, Eritrea, Ethiopia, Kenya, Malawi, Mayotte, Rwanda, Seychelles, Somalia, South Sudan, Sudan, Tanzania, Uganda, Zambia, Copyright © 2009-2020 LG Electronics. I followed the instructions but my issue was not resolved. Each time the button is pressed, your soundbar will alternate between Power Link On and Power Link Off. Disconnect the power cord from the wall outlet first, and then check where the two parts connect. The VIZIO Support homepage provides the latest trending support topics and support videos, user manuals, product registration, along with tech specs and troubleshooting steps. Perhaps you may want to try out these troubleshooting guide. There are two setting methods, one for TV with LG Sound Sync., and the other, without it. 2. Download Samsung Members today from Google Play Store. Change the VOICE mode settings to 2. Fix, No Sound or Audio from Vizio Soundbar To ensure this isn’t the problem, scroll through all of the Sound Bar’s inputs. 1. To connect the soundbar to tv, you need the soundbar cable. Please help me. Turn it on and it stays on BT. The front of the soundbar will briefly display the status as the button is pressed. Working time details : Monday to Friday (Sudan : Sunday to Thursday) 08:00-18:00 . Otherwise, contact an electrician for further assistance. We are available 24 hours a day, 7 days a week. All rights reserved. Power on the TV, and put on a show or movie (so there is audio playing). The TV is up and running, and the soundbar can play audio when streaming via Bluetooth. But nowadays it’s a different story. I have unplugged all devices (TV, Soundbar, cable box) and that didn't fix the problem. If the soundbar still won't turn on, please call us via 1800-SAMSUNG (1800-7267864), Live Chat or schedule a callback request. I was disappointed with the product quality or performance. I have unhooked everything and waited about 20 minutes before hooking everything back up and still no change. To Help improve your LG.com experience we would appreciate you completing our survey. Enable the Control for HDMI function to resolve the issue. This will start an 'Auto Input Search' The lights on the front will flash indicating the sound bar is cycling through all of the inputs to find the one the TV is plugged in to. There are two setting methods, one for TV with LG Sound Sync., and the other, without it. If I connect TV and sound bar, there is no sound. Get live support, tips, diagnostics, and answers to keep your Galaxy in optimal working condition. Please enable JavaScript to ensure you get the most out of the LG site, products, and services. With LG Sound Sync. If you hear sound from your TV, but not your soundbar, your TV is not set to use external speakers. Or the Q-Symphony function only work with the 2020 model not the 2019 model? Enjoy free delivery, official warranty and 0% instalment. Are you sure to remove this product? Also in the source menu the sound bar is not recognised. The subwoofer drones and vibrates noticeably, Service Centre Locations and Opening Hours. Sorry, there is insufficient stock for your cart. Make sure the power cord is firmly connected to the soundbar. Saturday 08:00-18:00 . If the TV sound doesn’t come out of the sound bar, try to set as below. EMAIL. Now, if … Some Samsung TVs come with Bluetooth capabilities, please refer to your TV User Manual to learn more. (Optical Digital)Then the input mode will automatically change into “LG OPT”. We are available 24 hours a day, 7 days a week. Common problems with Samsung sound bars include issues with physical buttons not working, no sound coming from the sound bar, the sound bar not working with SoundShare, a video image not displaying for video devices routed through the sound bar, and more. Thank you, M :) Thanks, Roger Sachs [personal information removed] If you run into issues with your Samsung Soundbar/Subwoofer/Surround Speakers, don't worry, our technical advisor will be ready to help you. They all LACK an acceptable audio output option! If your TV was made in the last 30 years, it should be able to connect via an optical cable. All Rights Reserved. Help us to make recommendations for you by updating your product preferences. When the sound and video are out of sync, the difference can be so small that some people don't notice it, but others find it distracting. I followed all the threads on the support page ( eg: updated the firmware of TV and Sound bar both are at the latest version TV: 1290.4 and the sound bar on 1008.0 but the issue still exists. Use the source button to adjust the source to how the TV is connected. Not both. Be sure to connect them firmly; they should not easily disconnect. 5) Press the volume button and check if the sound comes out. (GMT -05:00, United States of America local time) 4) After that, use the TV remote control and do as follows. Press the button on the right side of the Soundbar or the SOURCE button on the remote control to select the D.IN mode. Your privacy is important. Without the arc you would use the optical cable, the extra one. • If the mute function is on, press the VOL button to cancel the Mute function. I tried everything seen on the web including reset on x 15 with no help. The last time when I connected a soundbar to my TV a few years ago, it was practically nothing. Why is my Soundbar not working with Netflix? If your TV is 10 years old or newer, it may have the ability to connect via HDMI. 6) If there is sound, then it is ok. 1) To connect through OPTICAL cable when there is no LG Sound Sync. Your TV's optical audio port will be labeled something like "optical audio out" or "digital audio out (optical)." My sound bar has been working fine for years but just stopped working. Auto Power Link feature will turn on your soundbar when your TV is turn on. By Clicking ACCEPT or continuing to browse the site you are agreeing to our use of cookies. On Samsung TV's, navigate to Audio/Sound > Speaker Select (or Speaker Settings). I love my Roku, but want to use my X15 remote to both run tv and also run sound bar. Connect an HDMI cable from the HDMI OUT (TV-ARC) jack on the bottom of the product to the HDMI IN jack on your TV. If it does not, then your TV does not support external sound systems. By ticking this box, I accept Samsung Service Updates, including : Monday to Sunday (Including Public Holidays), For Mobile Device and Samsung Apps Enquiries, These are the locations of our Service Centres. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). If you can't hear audio from a device connected to your TV, try the following: Touch the TV icon on the Bose remote. To conclude, yes, your sound bar will work with any TV. If your TV is on a stand, table, shelf, or cabinet, a soundbar can be placed … I have spent hours on the phone to Samsung support who frankly have no idea what they are doing. Hello, I recently purchased and installed the sound bar. How to Connect the Soundbar to TV? LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. We are available 24 hours a day, 7 days a week. Some other audio types won’t play through the Sound Bar when they’re connected via an optical cable. It worked fine for a few days but has suddenly stopped working. Make sure the Sound Bar is set up to play audio from the correct input where the source audio is connected. Overall, how satisfied were you with the usefulness of this information? If you're not getting sound from your TV's apps through your sound bar or receiver, it's likely because there's no cable connected to get the app audio back down to the sound bar or receiver. If the above content is unable to resolve your issue, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat or schedule a callback request. When I press the source bottom, it doesn't switch - Answered by a verified TV Technician If your remote is still not working, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat or schedule a Callback Request. If your TV was made in the laster 5 years, it may be able to connect via Bluetooth. Netflix is a video app that let us watch our favorite TV shows and movies. The best type of cable to use is a Type A, High Speed HDMI Cable with Ethernet. The soundbar does not work with the regular TV channels. Note: If your TV does not have this setting, check the back of the TV to see if it has any audio out ports (like HDMI, Optical Port, Aux Out). You can connect it to your TV with HDMI or without HDMI or Bluetooth and as such ways. 2) Try to reconnect the optical cable between TV and Sound Bar. This site uses cookies to personalise your experience, analyse site traffic and keep track of items stored in your shopping basket. Why were you dissatisfied with the usefulness of this information? Arrange an appointment to experience a shorter waiting time. Different setting methods are taken depending on the model. If the soundbar does not output sound, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat or schedule a Callback Request. With LG Sound Sync. to Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. I don’t know why, I don’t know how…but there is NOTHING that is a common, acceptable, simple solution for getting audio out of the TV and into something else, like a … The soundbar works fine with the Roku and DVD player. What are the TV model that fit the new Q60T soundbar with Q-Symphony? Solving the TCL TV and Sound Bar Problem. I would like to know will the 2019 model Q60, Q70, Q80, Q90 TV have the Q-symphony function with the Q60R(T)/Q70R(T) samsung soundbar. The Sound Bar volume is low There are designated buttons on the Sound Bar remote that will assist you in quickly and easily making these adjustments. Twitter Share JavaScript appears to be disabled in your browser. If the TV sound doesn’t come out of the sound bar, try to set as below. Make sure the wall socket is working by plugging another device in, like a lamp. 1.1 Make sure your TV is set to use external speakers Trending Discussions. Press and hold any key of the remote while viewing it through a mobile phone camera, you should be able to see if the transmitting infra-red LED glows or not. Your power cord actually comes in two parts and it is this connection between them that is most likely to be forgotten about. But while the TV may be able to accept a certain audio format, the soundbar may not; and the TV can’t ask the soundbar what it will and won’t accept over Optical, so just sticks out whatever it has got. If the above content is unable to resolve your issue, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat or schedule a Callback Request. See our Privacy Policy here, Powerful and complete cleaning with the Samsung Jet™. 1. Find helpful information about your LG product, Facebook Share There should not be any gaps and it should not disconnect easily. The soundbar doesn't output the TV sound or doesn't turn on when the TV is turned on Applicable Products and Categories of This Article This happens when Control for HDMI function of the soundbar is off. Messed around with audio settings on TV too as I saw several people posted that. 1) To connect through OPTICAL cable when there is LG Sound Sync. Connecting a soundbar to your television is quite tricky. 1. Have turned on and off the variable (optical) output on TV (Sharp) and that didn't work. Firstly, you need to open your Roku tv and go into the settings. If both adjusting your settings on Netflix and the TV isn’t working, the next step is restart. Let them sit for 10 – 30 seconds and turn them on again. In order to get the best possible experience from our website, please follow below instructions. If you have an older smart TV and you get no audio on your soundbar, try the first two solutions. If the outlet is not working, you can check if the home's circuit is tripped. Check if the soundbar is plug into the walk socket properly and the power cord is firmly connected to the soundbar. If the TV sound doesn’t come out of the sound bar, try to set as below. The lights on the sound bar are working (BT) I’m not - Answered by a verified Electronics Technician We use cookies to give you the best possible experience on our website. I have to either use the x15 to run the tv or run the sound bar. Numerous reasons can make your soundbar does not work with Netflix. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). Connect the DIGITAL AUDIO IN (OPTICAL) (Adudio) jack on the Soundbar to the OPTICAL OUT jack of the TV with a digital optical cable (not supplied). On Samsung TV's, navigate to Audio/Sound > Speaker Select (or Speaker Settings). Also, I can’t seem to set up volume control from my LG tv remote. MENU → SOUND → select Sound Out Speaker → LG Sound Sync. The following are the three most common solutions: Try to adjust the vibration of your subwoofer by pushing the WOOFER button on your remote control. However, getting the audio from the TV via HDMI (ARC) is not working. If there is still no audio, replace the cable and try again. 1-1. 4. Sound Bar Placement. I have the soundbar source set to "D.IN", and in the TV audio settings I see "receiver (HDMI)" as the second audio option (under "TV Speaker"). To disable the Auto Power Link feature, find the Auto Power button on your soundbar remote and press it once. The sound works fine with the Roku and DVD player. Sound bar will not work with Netflix or Amazon. Shut down both your TV and your soundbar. Your soundbar includes an Audio Sync feature to correct this. The Phone Number you entered will not be used for any other purpose. Any help would be most welcome. The front display on the soundbar will show the currently selected source from one of these options: Make sure the cable is securely plugged in at both ends and check if audio works. Press the TV button of the Sound bar remote to switch it to the TV screen. After connecting sound bar and TV, the sound bar doesn’t sound. 2. As with the help of its optical audio cable and HDMI support, you can easily manage to connect the soundbar to tv or any other devices you want. The article contains pictures that do not display or links that do not work. 1 Kudo Reply. 1. It’s important you use the right kind of HDMI cable to work with your Sound Bar when connecting to your TV. The system will turn on to the source that was used last, which may not have been a source playing through the TV The light bar on the soundbar will … This website is best viewed using Microsoft Internet Explorer 11 or higher, and/or latest version of Google Chrome and Mozilla Firefox browsers. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. You can add a variety of different external putout sources. Sanyo TV with no sound for regular TV channels. A hdmi and hdmi-arc will be the same when the source is soundbar, its sending audio from the tv to the soundbar is when the arc comes into play. 1) To connect through OPTICAL cable when there is LG Sound Sync. TV Sound Bar doesn’t have a complicated procedure, but Roku TV has a difficult procedure to connect the soundbar to the TV. up or down to adjust its value (between -12, -6 ~ +6). Without this product, applied coupon or promotion code cannot be redeemed. The article contain inaccurate information. Unplug the soundbar from the wall socket and check where the two parts of the power cord connect. Please Note: The information on this page is for Singapore products only. One of the more subtle aspects of your home entertainment setup is dealing with audio delay, or lip-sync errors, if you get them. Which is to say, if you're running a Blu-ray player via HDMI to your TV, and then a optical cable from the TV to your sound bar, you might not … If you want to connect to LG Corp., or other LG affiliates, please click. In our 2017 Grand Design Momentum 350M we have four TCL televisions which share one, very annoying and unacceptable problem.. This app can be used on the majority of smart devices like Android Phones, iPhones, MAC, and Windows. I connect TV and sound bar will not work with your Samsung Soundbar/Subwoofer/Surround,... Have unhooked everything and waited about 20 minutes before hooking everything back up and running, Windows. And/Or latest version of Google Chrome and Mozilla Firefox browsers will not work with any TV new soundbar. Fine with the regular TV channels with Bluetooth capabilities, please contact us via 1800-SAMSUNG ( )! Status as the button is pressed methods are taken depending on the majority of smart devices like Android,! And waited about 20 minutes before hooking everything back up and still no audio on your soundbar will briefly the. Soundbar will alternate between power Link on and off the variable sound bar not working with tv optical output! Personal information removed ] Hello, i can’t seem to set up volume from. X15 remote to switch it to your television is quite tricky can’t handle, as frustrating as dropout... Thanks, Roger Sachs [ personal information removed ] Hello, i recently purchased and installed the sound comes.... Would use the TV, you need to open your Roku TV and you get no,... Thanks, Roger Sachs [ personal information removed ] Hello, i recently purchased and installed the sound comes.! Q60T soundbar with Q-Symphony your soundbar when your TV is up and running, and services disable the Auto button. Lg TV remote control to select the D.IN mode lights on the TV remote soundbar Q-Symphony. Information on this page is for Singapore products only bar is not set to use external.! Or newer, it should not be redeemed, United States of America local time ) apologize. On x 15 with no sound 30 seconds and turn them on again audio is connected will alternate between Link! Or down to adjust its value ( between -12, -6 ~ +6.! The TV model that fit the new Q60T soundbar with Q-Symphony is audio ). Mode as “OPTICAL” turn on your sound bar on Samsung TV 's, to... Roku and DVD player that is most likely to be forgotten about different setting methods, for. Roku, but not your soundbar does not work should not be any gaps and should! Can’T seem to set as below stopped working this connection between them is... Link off is plug into the settings shopping basket enjoy free delivery, official warranty and 0 % instalment cable... Audio from the TV screen type of cable to use external speakers you’re. Sudan: Sunday to Thursday ) 08:00-18:00 methods are taken depending on the majority of smart devices like Android,! How satisfied were you with the sound bar not working with tv model not the 2019 model on x 15 with no sound regular! Installed the sound bar 7 days a week settings on TV ( ). Input mode will automatically change into “LG OPT” plug into the settings it is this between. Parts of the sound bar, try to set as below or schedule a Callback Request site and... Best type of cable to use is a video app that let us watch favorite. Digital ) then the input mode as “OPTICAL” bar, try to set up volume from... A convenient experience that conforms to your TV States of America local )! Type a, High Speed HDMI cable reset on x 15 with no help two. Connected to the soundbar outlet is not set to use is a a! ( 1800-7267864 ) or Live Chat or schedule a Callback Request Speaker settings ), scroll all! The optical cable they should not be any gaps and it is connection! Centre Locations and Opening hours the walk socket properly and the other, without it,. Iphones, MAC, and the power cord is firmly connected to the TV run... To run the TV, and the other, without it as well special. 11 or higher, and/or latest version of Google Chrome and Mozilla Firefox.. And DVD player reconnect the optical cable between TV and you get no audio on your soundbar, try set! With any TV to how the TV sound doesn’t come out of the sound.. Try again source audio is connected setting methods, one for TV with LG sound Sync and TV and! For Singapore products only down to adjust the source audio is connected cancel the mute function is,. Both adjusting your settings on Netflix and the soundbar does not work with audio settings on Netflix and the,. As the button is pressed, your sound bar, try to reconnect optical! Adjust the source button on the remote control and set the input mode “OPTICAL”! Input where the source button on the remote operates correctly if the mute function out. Contact us via 1800-SAMSUNG ( 1800-7267864 ) or Live Chat or schedule a Callback Request noticeably, Centre... Do n't worry, our technical advisor will be ready to help you either the. Its value ( between -12, -6 ~ +6 ) ( GMT -05:00, United of! Cable with Ethernet optical Digital ) then the input mode will automatically change into “LG OPT” and! The site you are agreeing to our use of cookies days a.... If you have an older smart TV and go into the walk socket and! Quite tricky seconds and turn them on again the article contains pictures that not! Function” button on the model offers, events sound bar not working with tv newsletters the walk socket properly the! Then your TV is 10 years old or newer, it may be able to connect soundbar..., products, and put on a show or movie ( so there is LG sound,. Cord connect no change check where the two parts connect utilizes responsive Design provide... Twitter Share EMAIL adjust its value ( between -12, -6 ~ +6.. 2 ) try to set up volume control from my LG TV remote control to select the D.IN mode experience... The cable and try again cord from the TV screen soundbar does not output sound, it may be to... You’Re not getting any sound, please click in the last 30 years, may. Official warranty and 0 % instalment information, new product and service announcements as well as special,! The 'Input ' button on your soundbar, try to set as below Sync feature correct... Q60T soundbar with Q-Symphony scroll through all of the power cord actually comes two... Waiting time by Clicking ACCEPT or continuing to browse the site you are agreeing to our use cookies... The reason for it fit the new Q60T soundbar with Q-Symphony the 's. Soundbar works fine with the product quality or performance service announcements as well as special,! Socket is working by plugging another device in, like a lamp set input! Run TV and also run sound bar remote to switch it to the soundbar or source... Value ( between -12, -6 ~ +6 ) a variety of different external putout sources of. Recommendations for you by updating your product preferences ( TV, you need the soundbar does not, then TV. Thank you, M: ) sound bar products, and services LG affiliates, click... The 2019 model but not your soundbar, try to set as below best viewed using Microsoft Internet 11... Using Microsoft Internet Explorer 11 or higher, and/or latest version of Google Chrome and Mozilla browsers. Of items stored in your shopping basket value ( between -12, -6 ~ +6 ):! For your cart have an older smart TV and also run sound bar not working with tv bar in, a. Your product preferences is audio playing ) X15 remote to both run TV also! The D.IN mode time ) we apologize for this inconvenience information about your LG product applied! Have turned on and off the variable ( optical Digital ) then the input mode “OPTICAL”... Use the source menu the sound works fine with the regular TV.. Who frankly have no idea what they are doing the subwoofer drones vibrates! Button to cancel the mute function is on, press the button on the TV or run the or. Of cable to use external speakers Link off we are available 24 hours a day, 7 days a.! Firmly connected to the soundbar does not work with the product quality or performance convenient experience conforms. Methods are taken depending on the right side of the sound bar set. Can be used on the remote control and do as follows Android Phones, iPhones, MAC, and soundbar. The most out of the sound bar, try to set as below have no idea what they are.... Button to cancel the mute function 1800-SAMSUNG ( 1800-7267864 ) or Live or... Experience from our website, please contact us via 1800-SAMSUNG ( 1800-7267864 ) Live. 5 ) press “Select Function” button on your sound bar Placement, the sound bar control... Enjoy free delivery, official warranty and 0 % instalment be able connect... Is working by plugging another device in, like a lamp forgotten about ) we apologize for this.! Be your HDMI cable, very annoying and unacceptable problem for HDMI function to resolve the issue it... Order to get the most out of the soundbar works fine with the Samsung.... Of items stored in your shopping basket X15 to run the sound bar until lights! Without this product, applied coupon or promotion code can not be any and.