Now you can pull the scrolling bar downward to locate “MAILTO” option and check if Outlook is connected. At the same time, I've tried wiping out Chrome (from AppData), and clean installing it, and it still doesn't work. If you replace the spaces with %20, then you should be back in business. Copyright © 2020 Adobe. So this is either Thunderbird or Windows 7? However why does such a mainstream reader as Adobe struggle to cope with all those environments with such a simple command as mailto:? Click this mailto link to test > Does Outlook open? The mailto: is our client's email address which their customers will click to contact them. Someone complains that when he clicks on a mailto link, a related mail webpage opens instead of the expected Outlook app. This works fine with IE8 windows 7. Restart and Install the Update. I am afraid I was not able to reproduce the issue. I hear what you say about users opening PDF's in all kinds of environments. Launch("mailto:"&Email)..This definitely work. When updating a field, it turns the email address in a clickable “mailto” link and when I’m not careful when clicking, it opens up a new email in Outlook. This is a good starting point especially if you don’t recall ever having your email links open in Gmail. Simply enter the appropriate mailto: code into the Link field of any linkable widget.. To Create a Basic Mailto Link, with the TO: field filled out: Type mailto: followed by the email address to send the email to, as shown in the example below:. I've tried making a new user profile on WIndows, and installing Chrome and doing the same thing; mailto links in Chrome still do not work. The changes will get activated at once. I should also point out that I've removed any subject field text since I have read that this can sometimes cause a failure in mailto: to work. If online, in what browser? I realized that it wasn't an InDesign problem at all. It's not until I run Outlook again that the email is sent from the outbox. Then you can locate and click on the menu icon shown as 3 lines in the top right corner of Firefox. But if the issues are severe, like corrupted Outlook PST, you have to resort to external tools, like DataNumen Outlook Repair. Turns out that is pretty darn easy to do. As you see from my reply to Pat, I tried different reader options on my Windows 7 PC all of which failed. Background. Nevertheless, this is not true. will help generate email links. Click the “Show Advanced Settings” link at the bottom of the screen. For example, a site may allow you to sign up for an email newsletter, register for an event, or download a whitepaper.Email offers a low-friction way of building a connection, so a mailto link on your site makes for a great general-purpose win. If you use Gmail you may become frustrated when you click a mailto: link by accident and now your desktop client of Outlook or Mail starts up. I don't think you can control this. There is absolutely no guarantee that anything will work as expected. The issue here is that we (my company) generate these PDF's for clients who then send them to their customers. The same is true for Outlook app. You should switch to “Application” tab. 2. Then in the “Control Panel”, click on “Programs”. Next pull the scrolling bar downward until you find the “mailto” option. Another version of the link doesnt load my email (it freezes in the middle); These are the two links, is there something I am doing wrong? So, when I click on the icon (which contains Email from gallery), I wish to. # The problem with mailto links. Now when I click on the Indesign PDF, Windows Live Mail 2011 opens with the email address in its proper place. However, when my business partner clicks the mailto: link it DOES work. But from my first test it appears as if there is a bug in Reader 11.0.7. He asked me if I knew a way to make the mailto links work in Internet Explorer and I told him that I would take a look. I will also test it on an Android device with Reader 11.2.1 installed. No change in behavior - the email does not launch. However, Android displays an error: "Web page not available net::ERR_UNKNOWN_URL_SCHEME". Android with Reader 11.2.1: opens email message normally. Finally, is that PDF on your local disk, or online? For a small project, I had to create a smart mailto link to make my life a bit easier. Windows 7, Firefox 29.0.1 with Reader 11.0.7 plugin: opens email message normally. If you go to Edit>Preferences>Email accounts, does it list any accounts? So I upgraded to 11.0.7. When the same page is opened using the default Device Browser, the links work fine. It's not checked. Hi, Your link looks to be set up correctly to me also. However, when my business partner clicks the mailto: link it DOES work. When I view it online the mailto: link works. 2) what is the Reader version of your business partner in the UK? /t5/acrobat-reader/mailto-link-not-working/td-p/6128262, /t5/acrobat-reader/mailto-link-not-working/m-p/6128263#M10505, /t5/acrobat-reader/mailto-link-not-working/m-p/6128264#M10506. But let's start with your own problem: what is your default email client? Click on its drop down list and then choose “Use Microsoft Outlook”. Thank you so much for running all these tests. Thanks. Someone complains that when he clicks on a mailto link, a related mail webpage opens instead of the expected Outlook app. When I click this link in Reader V11 it does not launch an email. I've isolated this to problem to IE 8. While we’ve previously heard of email clients disabling them, the issue turned out to be a little more pronounced than we assumed. What to Do If Mailto Links Cannot Open Outlook? As you can see, setting up a mailto is one of the easiest things in HTML. Why is mailto: so peculiar? It does not send the email. When I click this link in Reader V11 it does not launch an email. Can you please tell your Reader full version?. Use a
to let people craft the email first. Provided that you are using the older versions of Opera and come cross the issue, you can change the mailto protocol as well. After that, a new webpage will open. Then select Gmail from the mailto dropdown, click “Done,” and, well, you’re done! Why does a mailto: link behave the way it does? mailto,squarespace. Most commonly, their default email client won’t correspond to the actual client they use to send emails. On iOS, these links work as they should. Mailto with subject not working. On another system with Windows XP, Adobe Reader 10.1.10 and Outlook Express opens an email message normally. As I have no intention to email anyone directly from these lists, but do work a lot with these sheets, this is getting annoying quite fast. These are links that, when clicked, they open a new email compose/reply window rather than a … Is it running: Yes Thunderbird is running when I click the link. All other mailto links work (on other browsers, other programs, etc); it's just Chrome. It can even open in a new tab. I have tested your exact code snippet on Android 4.0.4 and 5.0 device: The "tel:*" link opens the dialer with the number already in. If … Why mailto may not work. Most websites support several possible wins. My main concern is using link to I can now hit the mailto: link and it launches Thunderbird. But no change in behavior within the PDF - it still does nothing. It worked perfectly fine before. It is not advisable to have multiple recipients in the “To”, “Cc” or “Bcc” fields of the mailto link. On the File or Registry menu (depending on your operating system), select Export. Windows XP, Reader 11.0.7, Outlook 2007: opens email message normally. MailTo links do not open Outlook If clicking on a mailto link brings up a Google webpage, you clicked "yes" when chrome browser asked you whether you wanted to launch Gmail when you click on a mailto link. Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. I also opened your file Pat and the email did NOT launch (just to ensure consistent behavior). Hi, I have created a PDF with a mailto: link. Someone suggested this was a security measure. Clicking on that link on a Windows 7 system with Adobe Reader 11.0.7 and Windows Live Mail does: nothing! /t5/acrobat-reader/mailto-link-not-working/m-p/6128265#M10507, /t5/acrobat-reader/mailto-link-not-working/m-p/6128266#M10508, /t5/acrobat-reader/mailto-link-not-working/m-p/6128267#M10509, /t5/acrobat-reader/mailto-link-not-working/m-p/6128268#M10510, /t5/acrobat-reader/mailto-link-not-working/m-p/6128269#M10511, /t5/acrobat-reader/mailto-link-not-working/m-p/6128270#M10512, Thunderbird 24.5.0 and Adobe Reader 11.0.7 on Win7 machine, /t5/acrobat-reader/mailto-link-not-working/m-p/6128271#M10513, /t5/acrobat-reader/mailto-link-not-working/m-p/6128272#M10514, /t5/acrobat-reader/mailto-link-not-working/m-p/6128273#M10515, /t5/acrobat-reader/mailto-link-not-working/m-p/6128274#M10516, /t5/acrobat-reader/mailto-link-not-working/m-p/6128275#M10517, /t5/acrobat-reader/mailto-link-not-working/m-p/6128276#M10518. Problem solved! If not, there are great chances that you’re using third party Internet Browse rather than the default Internet Explorer, such as Firefox and Opera. I'm using 11.0.6. How to Create Mailto Links. So, even if we fix the issue on my Reader, I have no guarantee it will behave correctly for others, right? Problem A mailto: link, with a long concatenated string of emails, appears to only open a blank tab instead of an e-mail client like MS Outlook. But in reality, it is more suggested for you to directly update the Opera to the latest version. When you click email hyperlink, also called a "mailto link," in Procore (e.g. All rights reserved. What I want to achieve is … From the popup drop down list, you need to press “Options” button. If not, you can click “Change program” button in the top right corner to configure it by yourself. Click on the apply button to close the insert link popup. I then tested this on my Galaxy S3 android using V11.2.1 - email launches without issue. @premkumar: It doesn’t seem to work in Safari or Chrome (probably WebKit-based browsers, in general) if there are actual spaces in the querystring parameters to the mailto: link. A "mailto:" link does not work when a Word document is converted to a SharePoint Publishing webpage in SharePoint Server 2010. Locate, and then select the registry subkey: HKEY_LOCAL_MACHINE\Software\Classes\htmlfile\shell\open\command. Can anyone please help me understand why this may not be working for me? Then click the “Content Settings” button under the “Privacy” header. If the problems are considerably small, a restart will be able to resolve them. This article will focus on this issue and provide some effective measures. Otherwise try using actual HTML code to make the link manually. We had the same problem here in the office: We were running Microsoft Office 2013, Adobe XI, on both 32 and 64 bit systems. mailto: [email protected] To Create a Mailto Link, with the TO: field and the SUBJECT: field filled out: Create a mailto link. Finally you can exit the webpage. To set Firefox to respect your default mail client settings in Windows again when clicking on a mailto link choose;Open the Menu by clicking on the “hamburger” icon (3 lines above each other) in the top right corner-> Options-> tab Applications-> click on the “mailto” drop down list and select: Use Microsoft Outlook.Note: An alternative way to get to the Options dialog is to press ALT+T to open the old Tools menu and then choose Options. Great - it now works on my Windows 7 system as well! The mailto link is not working properly in IE9 windows 7. In fat, in the gallery, there is a link to email of each people. Here's how: Follow or like us on Facebook, LinkedIn and Twitter to get all promotions, latest news and updates on our products and company. You can do it, but it may not work. We are both using V11, we both run Windows 7 and we both use Thunderbird. I really don't see how since I have to click on send. I researched the issue and found that in Google Chrome's advance settings, one has to change one of the settings. Default mail client: Mozilla Thunderbird (I do have Gmail as well). Mailto Links. In the Open box, type regedit, and then select OK. When a user clicks on the Mailto link, the default email client on the visitor's computer opens and suggests sending a message to the email address mentioned in the Mailto link. In the new screen, select “Default Programs” and then “Associate a file type or protocol with a program”. Many thanks. First off try changing type of "link to" to email rather than URL as in original screenshot - This is what Derek was suggesting I believe. It says "Default email application" but nothing else. Every website has a "win" — the intended action that a site visitor undertakes. Before your restart your PC, make sure to save all necessary work … Cause The following two conditions together create this issue: Condition 1: IE 8 Protected Mode is Off IE 8 has a security feature called Protected… The "mailto:*" opens a popup to choose a mail client. Just the other day, one of our customers reported that the mailto link in their email campaign wasn’t working. The expected behavior is to open the mail program that has been set as the protocol handler for these mailto: links. Thank you for contacting us. You can add a mailto link using the link feature in any rich text module or CTA. So actually I used the exact combination as you > Thunderbird 24.5.0 and Adobe Reader 11.0.7 on Win7 machine > but with different results! Andy. We altered the HIPS policy, and everything is now working 100%. Mailto links are used to redirect to an email address instead of a web page URL. Thanks to navigator.registerProtocolHandler() (which we've covered here before) you can wire up Gmail as your default mail client for all mailto: links in Chrome and Firefox. What to Do When Outlook PST/OST File is Slow or Unresponsive, What to Do When Outlook Inbox Repair Tool(scanpst.exe) Fails to Repair PST Files, What to Do When Outlook Inbox Repair Tool (scanpst.exe) Cannot Recover Wanted Items, How to Solve “Not a valid bookmark” Problem in MS Access, How to Solve “Cannot Expand the Folder” Error in Outlook PST File, How to Solve “An error has occurred which caused the scan to be stopped” in scanpst.exe. So, for my own reference, and yours, here's a complete overview of everything possible with a mailto link. I decided to try converting a Word document to a PDF, and the email links also brought me to the Google page. This will bring up the insert link popup where you need to add your mailto link. PDF local or online: Both. So I added my gmail account as a test and marked it as default. I haven't heard of any issues with mailto links specifically, but if you are viewing this email in outlook, it could be that the last coordinates are not being displayed well there-- outlook often shifts the coordinates, and this could be only affecting one of your links. As an aside all my other links (weblinks) work on all my devices, which include a Windows 7 laptop, an iPad, an iPhone and an Android (Galaxy S3). Many people have a misconception. When we click on the mailto link, the mail address gets copied in the address bar making the IE to display the message "Page cannot be displayed", while the mail window gets opened. After some while for loading, you will get access to “Set Associations” screen. Hi all - issue fixed - I knew it had to be something with my windows set up since it was the only potential variable - I went to Start > Default Programs > Set program access and computer defaults > custom drop down. I just created a little test PDF with a mailto link in it: This article will focus on … They may have it open in … Shirley Zhang is a data recovery expert in DataNumen, Inc., which is the world leader in data recovery technologies, including repair SQL file corruption and outlook repair software products. Mailto refer to special types of links, usually supported by web browsers or email clients. Thanks for any input! As you can see in the animation above, we added a link to an email address. To begin with, go to “Start Menu” and click “Control Panel”. On a computer that does not encounter this problem, select Start > Run. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I’m not sure how useful this is, but it’s an interesting curiosity that you can make a do a GET, which is basically a redirect to a URL — and that URL can be in the mailto: format with query params populated by the inputs! Copyright © 2021 DataNumen, Inc. - All rights reserved. I tried clicking on the email address in the Word document itself, and the very same thing happened. The "mailto" hyperlink in a PDF document doesn't allow the new email to be created. I am using Banners to link to web content that contain mailto: and tel: links. Thanks for helping me narrow down the issue. Therefore, you’d better check if the mailto handler is Outlook or not. Generally speaking, as long as you’ve configured Mailto protocol in Windows to use MS Outlook as default, clicking on a mailto link will definitely open Outlook. The only difference is he is … Any and all insights very much appreciated! No change in behavior - the email does not launch, So I uninstalled V11 and then installed 10.1.4. He helped himself by copying the email address and pasting it into the email program manually. In the pop-up window, scroll down to the “Handlers” section and click the “Manage Handlers” button. I wanted the mailto link to hold not only a to and the subject (I'd figured that much out) but a multi-lined body too. When I view it on my local PC (Windows 7) it does not. When we checked through the system logs, we noticed that this was being blocked by Mcafee HIPS (Host Intrusion) under "Sig ID = 2254". To me the version of Reader doesn't appear to be the issue since 3 different versions behave the same way. I’m working with Excel sheets that contain a lot of email addresses as well. Either by pasting it in the edit hyperlink page or putting it in the InDesign document. A mailto link will open the visitor's default email program on their device and compose a new email to a specific email address. I then tested this on my ipad with a different reader - email launches without issue. I also had a problem with the InDesign PDF's email links, which ended up opening my Google home page only. Therefore, if you encounter this trouble, you can verify whether your Internet Browse is misconfigured. If you're not using a rich text module or a CTA, you can create a mailto link manually instead. I tried with the file Pat shared on with Thunderbird 24.5.0 and Adobe Reader 11.0.7 on Win7 machine. Then I enabled access to Thunderbird under the default email program option. Is it running when you click on that mailto: link? One of the decisions we faced whilst trying to achieve this was whether or not to include a standard mailto link for our email address. Hi, I have created a PDF with a mailto: link. We are both using V11, we both run Windows 7 and we both use Thunderbird. So, even if we fix the issue on my Reader, I have no guarantee it will behave correctly for others, right? I'm running Thunderbird 24.5.0. For more information visit They think, as long as they set Outlook as the default mail client, the mailto protocol will use Outlook by default. 2. Here we will take Firefox as an example. No applications can be immune to issues. Mailto links have never really been an ideal way to collect responses to an email campaign. Thank you Pat for trying to unravel this one. mailto: depends on the user's desktop configuration. The only difference is he is based in the UK and I'm in the US. It was really important to us that our website represented our core values by being simple, accessible and usable. But no matter how hard you try, many of your visitors still won’t take advantage of it. Later today I will test on another system with Windows XP, Reader 11.0.7 and Outlook 2007. Creating an email from scratch let's me send without closing Outlook. If you have already decided to create a mailto link with multiple recipients and cannot be discouraged, this is how to go about it: Add multiple … Chrome, the latest version of Opera as well as Internet Explorer will adhere to your Windows mail protocol settings However, Firefox and old versions of Opera have the capacity to bypass the Windows mail protocol settings and specify its own mail client.