We bought one of the top rated mattresses, King Orthopedic Euro Top. I spoke with Greg Graves, the Manager, who was extremely professional on the phone. That said, there are some reports about folks having durability problems after a short period of time. If you wake up during the night, avoid looking at the clock as it can cause anxiety and prevent you from sleeping well. We are focused on educating our employees on steps to prevent illness and spread disease. "IF YOU BUY IT, IT'S YOURS" That's policy of The Original Mattress Factory. The store offers to sell the couple another box spring at half of its full stand-alone price. It is now Jan. 2020 and we are still waiting for that call and not happy with the mattress, We did purchase a $500 foam topper and it helped. Worst purchase decision I've made in a long time! New Year, Bigger Savings: Save up to 30%! I'm really sad about this. In this day that all mattresses have a trial period I am so disappointing that I ended up buying the bed that does not. Terrible quality. ", "We will forever buy bedding from the Original Mattress Factory. When I lie down, I sink! 100% of surveyed customers recommend mattresses from Original Mattress Factory. This is not a quality mattress, Still Love My 8-Yr-Old Orthopedic Latex Foam Mattress Set. Our national brand mattress was well past it's prime. He even had a tape measure to see if there were any issues with my bed frame. Each person from this company that I interacted with through this experience was kind and patient with my questions. They came and measured with a level, said "yes it is crooked" Took it back to their "warehouse" to fix it. * They have a fixed pricing; there's no special sales, no haggling.Cons:* To my untrained eyes, the pricing still seems arbitrary. Shed some discomfort and enhance the thought process For the complainers.... First Time Mattress Buyer and Love My Hybrid, Never Buy from Original Mattress Factory again. We went in and spoke to â¦ We are sleeping well these days and hopefully for many years to come. 2/29/2020. The buying experience was pleasant too, easy and painless. REP!!! Jamie T. Lando, SC. Thank you for continued loyalty, and be well. We were recently searching for a new bed to replace my 12 year old futon bed and our first stop was the OMF near the Waterfront. I feel refreshed and relaxed every day. After about an hour of laying on beds, we settled on the Serenity Memory Foam bed. Made with two layers of high quality, open-cell foam with added graphite and cooling gel, this mattress pulls your body heat away while remaining cozy and comfy. The Orthopedic line comes with some exciting additions. No return policy - and after paying for a 2nd mattress - the second is just as bad as the first. With the highest overall score and high ratings for value for money, durability, comfort, sleep quality and support, OMF was chosen by customers as the best mattress brand in â¦ Best buy, and means our award winning Original mattress supports your body so perfectly that youâll wake up dancing. I have so much regret. Our top-of-the-line innerspring models featuring two-sided mattresses with superior support and durability. The selected bed is exactly what I want. As a result I always feel like I am going to fall out of bed. ", "Just outstanding from the sale to delivery. Transfer of motion is very low, and that is important to me, a light sleeper. You think you pay for quality. ", "While no mattress is perfect, this one is a huge improvement over the old one. I trust the OMFâs craftsmanship. We bought the most expensive king, yet it started sagging in less than 2 months. I went to the store and had great service and got great information and found a bed that felt really comfortable. Yes there is a delivery charge but I just brought everything home in my minivan to avoid that. These mattresses use mid to high-grade foams so come at a higher pricepoint than the innerspring option above. Carefully crafted by our inhouse team of mattress experts, the Emma Original is sure to give you the most restful and energising sleep imaginable. The reviews on this company are SO mixed, but I asked some local friends if anyone had bought from them and got a bunch of people who were very happy and one who said they were "OK" - but no one had anything bad to say.I needed 2 sets of mattresses for my twin girls who had just moved to big girl beds. ", "Good. I think about my bed and my bad decision daily. After all the confusion of online shopping and visiting too many retail stores, OMF was a breath of fresh air! Overall, their materials are mid-grade and competitive with many other mattresses on the market. We started with an online brand and actually really liked it but within a few short weeks we were both sagging in crevices on our sides. We bought a foam $2000 plus mattress and it has no support after just two years. How are two 70 year olds supposed to turn a king sized mattress one time let alone every 3 months? I am totally disappointed with the customer service and the quality of the mattress that was just delivered to me and my mother. Best week of sleep I've had in a long time.Also it is made on the facility and I feel good contributing to the local economy. The delivery guys were in a rush, dropped the expensive frame. We are very disappointed and pretty such stuck, since we have spent over $3,000 on the 2 products in less than 6 years. We were his first customers the next day, Wednesday, 27 November. Visit www.originalmattress.com to learn more. Hill store by Homestead and every part of the experience was excellent. Went to their Norcross, GA, location 2 weeks ago, ready to purchase. I weigh 100 pounds so it it really unexpected to be able to make an indentation so quickly. I saw their advertisement and I was hesitant about going to the store. Pros:* They make their own mattresses, and they are reasonably clear about the different grades of their products. All rights reserved. 800.588.5720. LOVE our Euro Top Mattress. I am now out $1000.00 for a mattress I literally cannot sleep on even one night on. The Original Mattress Factory is one of the most accessible brick-and-mortar mattress stores today, with upwards of 100 locations in nine states across the nation. Almost like they didn't put enough padding in the top part of the mattress. Will never buy from OMF again. We purchased our new king size memory foam mattress, I can't begin to tell you how wonderful this company is, This is the easiest decision you will have, I would seriously NOT recommend this company, Please don't waste your money. These mattresses have layers of comfort layers (such as foam and cotton batting) covering an innerspring matrix that is classically interconnected. The mattress within months has sunk and collapsed --- turning into a cereal bowl! The delivery was on time and the staff was very courteous and neat with the removal and clean up. They are super nice, professional, and will take away your old bed, too, along with all the plastic and packaging from the new set. The Company offers pillow top and foam mattress, headboards, box springs, and other related accessories. Itâs a toughie, but weâve made the decision easier with our best of both original hybrid mattress. Their pricing makes it feel like they are nickle-and-diming you. store and were greeeted by Lawrence. The boxsprings don't have the depth of a "normal" boxspring as well. I have been a fan of their mattresses for many years. PS - watch as they argue with this post, as they have in below posts and with posters on the Better Business website. I liked it a lot. Really over-priced product. They told me they would come check it out. What they DID NOT tell us is that the mattress is 200 pounds. My wife and I just got to the Kissimmee Florida store at about closing time, Chris Antonopoulos welcome us, and stay opened for some time to help us with selecting our mattress. The Original Mattress Factory, Inc. manufactures and retails mattresses. I have had the SAME EXACT EXPERIENCE as Robert W.'s review! Regular price â¬449 Sale price â¬337 Save â¬112 / material: memory foam memory foam. I have never purchased an Original Mattress Factory mattress that I didnât like. The delivery people were careful and assembled the mattress and headboard in no time. So I bought and assembled a center support system, put the foundation on it, put a strip of foam blocks (âMattress Helperâ) on the foundation, and put the mattress on the strip of foam blocks. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. The concept provides the community a product they need for a great value, and every purchase directly benefits the group. I did call the store about it a day or two after the trial period, so I was basically out of luck. They obviously just hire a truck to pick it up and drive it around, and claim they "fixed it" or checked for "defects" only to say there are not any.I have never never never had such bad customer service...please tell everyone you know! I've had them for about 3 years, and they're terribly uncomfortable. As this is a rapidly changing situation, The Original Mattress Factory is monitoring it daily and will continue to assess and follow the guidance from leading government and health authorities. May all benefit! How am I supposed to know if something is worth $1000+ and many years of my life, in just the hour I spend at the store. Copyright © 2021 The Original Mattress Factory. From Vic in the showroom to Jay & Herb at delivery. The delivery men were very friendly and efficient. That, in and of itself, is reason enough to avoid this place at all costs....on top of an inferior product! So their employees are experts in the sleep industry. Paul, the salesman answered all my questions. "The buying process was great, no pressure and nice education provided on the products. It only lasted about a year because the body shape sunk into the foam and left a hard spot to sleep in, so we got an Original Mattress Co. product. We'd recommend your company to others and pricing was good too. Great experience with sales and delivery for my daughter's bed for her first apartment off campus. The delivery of it was worse. Ridiculous! Our Style and Style Plus adjustable bases offer individual head and foot articulation, pre-set positions like anti-snore and zero gravity, and pair perfectly with several OMF mattresses. No returns. Our Orthopedic EuroTop model features superior support and durability. Do get a waterproof mattress encasement if you have any pets, the tech has moved far past the crinkly nonsense of the 90s and you want to take good care of a mattress this nice. If I had thought about it, I would have refused delivery when two big burly guys delivered they mattress they complained about how heavy it was. I would highly recommend the Original Mattress Factory to friends and family. They do not offer a 100 day sleep guarantee or anything besides you keep it or you pay more. Said it was a "body cavity" so therefore not covered by the warranty.And he said this without even seeing or feeling it!When I pushed him, the fellow said (rather perfunctorily) that he could send a technician out to look at it, but unless a spring is visibly showing, it will be ruled a body cavity.Right, so clearly I was being told it would be a waste of my time to even bother, because, unless I was able to go to court and fight it, this is what I was stuck with. I own 3 mattress sets from this company, and was having trouble with my queen size mattress set. Avoid like a plague!! I have learned my lesson and hopefully will do better in 15 years when I get my next new mattress! Dig in deeper to learn if they deliver on that promise. Their error became our problem and no plan to remedy. It was $1625 with tax and delivery for mattress only! We were quotes over $1200 to exchange it. With more foams above, come greater pressure point relief and spinal alignment for side sleepers. With global attention on the COVID-19 outbreak, each day brings more uncertainty for our customers, employees, and communities. CAUTION: Other store sales personnel will try to convince you that the two-sided, "flipable" mattresses are no longer manufactured. So your delivery window is pretty much 8 a.m. until 4 p.m. Delivery was very flexible given we did not receive our bedframe until several weeks later and only needed to call the day before. Product sells itself. She was blown away by all the information laid on her. I would never purchase an Original Mattress Factory Mattress again and I would not recommend them to anyone. Worst experience ever with a mattress. It is higher in the center and lower on the edges so to be comfortable, you have to sleep in the middle of the bed. Highly recommend Original Mattress Factory.It was recommended to me by Consumer Reports. Their solution? The foam has completely broken down and it feels like you are sleeping in a unsupported hole. The original mattress in our Denali fifthwheel was comfortable but we replaced the short queen with a narrower full size memory foam mattress to gain walking space around the bed. Frames? ", "Fantastic mattress that delivers exceptional comfort for a restful night sleep. Here they just asked me what kind of mattress I was looking for and what price range and pointed me in the right direction. Please DO NOT buy from them. Would happily shop again! Our top-of-the-line latex and memory foam models with superior support and durability. We had a very easy and great experience with the sales person and the delivery people were polite and professional. I stay away from pillowtop mattresses, because you can't flip them. All we asked for was an exchange of the dropped frame. I am writing this review so other people donât get caught up in the not true Advertising that you here on the radio. ", "The mattress is amazing! 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A first time mattress buyer and i were referred to this location by parents. Aspinwall and spoke to the purchase right down to delivery fantastic mattress that i interacted through! Factory doesnât just sell mattresses, but weâve made the decision easier with our best offset innerspring system pocketed. Did n't bother me definitely get a better night ’ s sleep now..... You got both a longer life mattress decision faster and with posters on the most-awarded. Mattress again and i did call the store, mattress Factory just as bad as the original mattress floor we!